Frequently Asked Questions

When does the draw start and finish?

The prize draw launches on Monday 20 July 2020 and will close at 11:59pm on Sunday 30 November 2020. 

How much money will the charity receive and is this guaranteed?

St Barnabas Hospices (St Barnabas House and Chestnut Tree House) will receive a guaranteed minimum donation of £10,000, irrespective of the number of tickets sold in the prize draw. The total final donation to the charity depends on the number of tickets sold. The total charitable donation will be 10% of the total value of paid entries received by the close date.  The donation will be paid to the charity within 28 days of the draw date.  This donation will be at least £150,000 if the minimum number of tickets are sold and the house is awarded.

Is there an upper limit to the donation?

No, the more tickets are sold, the greater the size of the donation and there is no upper limit to the donation.  It will be 10% of the total value of paid entries received by the close date.

Will the money be split equally between the two hospices?

Yes, the donation will be split equally between St Barnabas House and Chestnut Tree House. 

How do I know the money will be donated to the charity?

The Promoter and charity have signed a participation agreement that guarantees the charity the minimum sum and sets out the basis for increasing the donation in line with ticket sales.

Why doesn’t the seller gift the house to the charity or give a donation?

‘Painter’s Keep’ has been the Promoter’s home for the last 20 years. He will be using the money from the prize draw to move on to a new home, but sees this prize draw as a way to potentially change someone’s life with a new home and give something back to his local hospices at the same time. 

How do I enter the prize draw?

Tickets are only available to buy online at The price of a single ticket is £2 and you can buy multiple tickets. 

Is there a minimum age for entering the prize draw?

You must be aged 18 years or over to enter the prize draw. The winner will be asked for proof of age, and any prize will be voided if you are under 18 at the time of entering the draw.

Do you have to be a UK resident to enter?

No, but there are some countries from which we cannot accept entries. Please see the Terms and Conditions for the full list. 

Do I get a receipt when I purchase tickets?

Yes, a receipt with your ticket number(s) and unique link code (where applicable) will be sent to you by email immediately following your purchase.

Do you accept free postal entries?

Yes, we accept free postal entries. Each entry should be printed on a separate postcard and must contain the answer to the question from the website, your full name, postal address including postcode, telephone number, email address and date of birth. It must be sent by first class post to: Dream Home Prize Draw, Painter’s Keep, Seaview Avenue, Kingston Gorse, Nr East Preston, West Sussex, BN16 1RZ. Please note that unlike online entries, postal entries will not receive an acknowledgement.

Is someone guaranteed to win the house?

Yes, providing the minimum number of tickets (750,000) are sold. 

Why are a minimum number of ticket sales required?

It is the equivalent to a reserve price in an auction. If you were the only person attending an auction and bid £20 for a house or car, you would not expect to win because there would be a reserve price on the item. This is the same principle. 

How did you arrive at the minimum ticket sales required?

750,000 tickets will produce gross revenue of £1,500,000.  From that we need to deduct a wide range of costs and expenses including the 10% charitable donation (£150,000 if the minimum is reached) and approximately £100,000 in Stamp Duty and legal costs.  These expenses will total over £300,000, and when taken from our minimum sales threshold of £1,500,000 will leave us with considerably less than the current market value of Painter’s Keep which is £1,250,000.

We could have set the minimum ticket sales higher to achieve more money for us and the charity but we also want someone to win the house.  The minimum figure set is the best compromise for all parties.

What happens if you don’t sell the minimum number of tickets?

If by the closing date, the number of paid entries received is less than the minimum number of paid entries required (750,000), a draw will still take place and a cash payment will be paid to the winner instead of the house. The cash payment will be equal to 80% of the total value of the paid entry fees received less the Promoter’s costs and the charitable donation. 

How and when will the winning ticket be selected?

The draw will take place no later than 14 days after the closing date of the prize draw, to be decided by the Promoter. The conduct of the draw shall be verified by a person, people, agent, software or company who are independent of the Promoter and any entrant. The winning ticket holder will be identified by their first name and town of residence and the Promoter will try to contact them by phone at that time.

How quickly will I get the house if I win?

The Promoter will take all necessary steps and use all reasonable endeavours to ensure that the property transfer completes within three months of the draw date. Please see our Terms and Conditions for more details. 

Is there any chance of the draw date changing? 

The Promoter may, at his sole discretion, and at any time, extend the closing date by up to three months from the original intended closing date.. 

Can I get a refund for my tickets?

No, tickets are non-refundable. Please see the prize draw terms and conditions. 

I would love to win the house but can’t afford the stamp duty.

Your conveyancing fees of up to £1,200 are included with the prize and the stamp duty up to a limit of £91,250 will be paid.  See the terms and conditions.

Can I just buy the house?

No, once the prize draw has started it will run to the end and no alternative sales methods will be allowed. 

Can I view the house?

Viewings will not be possible, but there are a wide range of photographs available, together with an official valuation.

Is the house in good condition?

Yes, the house is in very good condition. It was completely refurbished over a 12-month period in 2018. Please see the description for full details.

Are the furnishings included?

No, the house will be transferred to the winner unfurnished, but with all fixtures and fittings as listed in the description. 

Is there a cash alternative if I don’t want the house?

No, if the minimum ticket sales are achieved, you win the house. You will then of course be free to do with it as you wish.

Can anyone enter the draw?

The prize draw is open for entry only to private individuals (i.e. excluding limited companies, partnerships, limited liability partnerships or any other business or commercial vehicle) aged 18 or over, excluding the Promoter, or his immediate family; anyone directly connected with the development or operation of the website, the payment processing system, administration or marketing of the draw; or anyone directly employed by the beneficiary charity. 

Can hospice staff and / or their relatives enter the draw?

Employees, and Trustees, of St Barnabas House and Chestnut Tree House are not able to enter the draw. Employee refers to any member of staff, permanent or temporary, paid directly by St Barnabas Hospices, including anyone currently on furlough. However, there is no restriction on friends or relatives entering, or people who volunteer for the hospices, providing they are not also a paid member of staff at either hospice. All entrants must be over 18. 

Can patients and families of the hospices enter the draw?

Yes, hospice patients and families can enter the draw.

Is it costing the charity anything to participate in this?

No, there is no cost implication to the charity.

Is there a financial risk to the charity?

St Barnabas Hospices are a beneficiary of the prize draw, but there is no financial risk to the charity.

I can’t seem to enter – the website / payment is not working properly.

Please email [email protected] 

I have entered but haven’t received a confirmation.

If you have entered by post, you will not receive a confirmation. However, if you have entered via the website and not received a confirmation, please email [email protected] 

Will the draw be independently verified?

Any ticket purchaser is welcome to organise their own audit at their own expense.  The audit must be carried out by a professional firm acceptable to us within seven days of the closing date and produce their report no later than 14 days after the closing date.

How will the winner be notified?

At the time of the draw, an attempt will be made to contact the winner by phone. If this is unsuccessful, further attempts will be made using the contact details provided at the point of entry. 

Will the winning number / winner’s details be published?

The winning ticket number will be published on the prize draw website and social media, along with the winner’s first name and town of residence. 

Will the winner be expected to do publicity or can they remain anonymous?

The winner will be announced (first name and town of residence) and publicised on the website and social media related to the prize draw. They are under no obligation to do any further publicity. 

What happens if the winner’s entry is invalid or the winner cannot be contacted – will there be another draw?

If the winner’s entry is invalid (i.e. they are under 18), or the winner cannot be contacted within 21 days, the draw will be conducted again. This process would be repeated up to three times but if the winning ticket holder was not able to be contacted within 21 days of the third attempt, the prize would be forfeited and the net proceeds divided between the Promoter and the charity.   We recognise that this is extremely unlikely but would like to be completely open about our process.

Where do we send direct enquiries or complaints about the prize draw?

Please email [email protected] 

Is this a lottery /raffle and is it legal?

This is a prize draw and not a lottery or a raffle.  The organisers have complied with the rules of the Gambling Act 2005. 

Where will participants’ personal and financial data be stored?

Your data will be held securely. By entering the competition, you agree that your email address may be shared with third parties and used for marketing purposes. Please see our terms and conditions and privacy policy. St Barnabas Hospices will not store or use any data provided for this prize draw.